At Youon Boutique, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are happy to accept eligible returns or exchanges within 20 days of the date your order is delivered.

RETURNS & EXCHANGES

Items may be returned or exchanged within 20 days of delivery. The return package must be shipped back within this 20-day period.

To be eligible for a return or exchange, items must:

Be unworn, unused, and unwashed.
Be free from stains, odors, makeup, perfume, or other signs of wear.
Have all original tags attached.
Be returned in their original condition and packaging.

Items that do not meet these conditions may not be accepted for return or exchange.

Once we receive and inspect your return, we will notify you by email regarding the status of your return.

REFUNDS

Once your return is received, inspected, and approved, your refund will be issued to your original method of payment.

Original shipping charges are non-refundable, except when the return is due to a defective item or an error made by Youon Boutique.

Please allow up to 10 business days after your refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.

RETURN SHIPPING

For returns due to change of mind, fit, incorrect size selection, color preference, or other personal reasons, the customer is responsible for the cost of shipping the item back to Youon Boutique.

We recommend using a trackable shipping service. Youon Boutique is not responsible for return packages that are lost or damaged in transit.

SIZE & ITEM EXCHANGES

If you would like to exchange an item for a different size or another eligible item for personal reasons, the customer is responsible for:

The shipping cost to return the original item to Youon Boutique.
The shipping cost to send the replacement item to the customer.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund for the returned item instead.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact Youon Boutique within 20 days of delivery.

Examples include:

You received the wrong item.
Youon Boutique sent the wrong size or color.
The item arrived damaged.
The item has a manufacturing defect, such as broken stitching or open seams.

Once your request is reviewed and approved, Youon Boutique will provide an appropriate solution, which may include a replacement, exchange, or full refund.

For approved defective, damaged, or incorrect items, Youon Boutique will cover the return shipping cost and, when applicable, the shipping cost for the replacement item.

Youon Boutique may request photographs of the item before approving the return or exchange.

LINEN & NATURAL FABRICS

Please note that linen and other natural fabrics may have slight variations in texture, weave, or color. These natural characteristics are part of the fabric and are not considered manufacturing defects.

Damage caused by improper washing, drying, ironing, or failure to follow the product care instructions is not considered a manufacturing defect.

FINAL SALE ITEMS

Items marked “Final Sale” cannot be returned, exchanged, or refunded.

Gift cards are also non-refundable.

RETURN CONDITION

Youon Boutique reserves the right to refuse a return or reduce the refund amount if an item is returned:

Worn or used
Washed
Altered
Stained or damaged
With odors, makeup, perfume, or other signs of wear
Without the original tags
In a condition different from when it was originally shipped

HOW TO START A RETURN OR EXCHANGE

To request a return or exchange, please contact Youon Boutique Customer Service and provide:

Your order number.
The item(s) you would like to return or exchange.
The reason for the return or exchange.
Photos of the item if you are reporting a defect, damage, or incorrect item.

We will review your request and provide return instructions.

Please do not send a return without contacting Youon Boutique first.

LOST RETURN PACKAGES

Youon Boutique is not responsible for return packages that are lost in transit.

We strongly recommend keeping your shipping receipt and tracking information until your return has been successfully processed.